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Privacy policy

This privacy policy explains how Little Stars Preschool & Long Day Care, 102 Metella Rd, Toongabbie NSW 2146, operated by Sella Childcare Centre, collects, uses, stores and shares personal information. It covers this website, our social media pages, our enquiry and tour forms, and enrolments at our centre. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth) and our obligations under the Education and Care Services National Law and Regulations.

What information do we collect?

When you enquire or book a tour, through our website, our OWNA enquiry form, a Facebook or Instagram form or message, a phone call or an email, we may collect:

  • your name, phone number and email address
  • your child's first name, age or date of birth, or due date
  • your preferred start date and the days you need
  • anything else you choose to tell us

When you enrol, we collect the information required by law to provide education and care, through OWNA. This includes contact and emergency contact details, your child's health, medical, dietary and immunisation information, authorised people and any court orders, and the details needed for Child Care Subsidy.

When you visit our website, we use Google Analytics, Google Tag Manager and Google Ads tags. These use cookies to collect information such as the pages you visit, how you arrived at the site, your general location and your device. This doesn't identify you by name.

Photos and videos of children are only taken and shared publicly with the written media consent of the child's family.

How do we use your information?

We use personal information to:

  • reply to your enquiry and arrange a tour
  • manage enrolments, waiting lists and fees, and claim Child Care Subsidy on your behalf
  • provide safe, quality education and care, and meet our legal obligations
  • keep you informed about your child's day and centre news
  • understand how people use our website, and improve it
  • show our advertising to people who may be interested in our centre, including through Google and Meta

We don't sell your personal information.

Who do we share it with?

We only share personal information when we need to, with:

  • OWNA, our childcare management software, which stores enrolment and enquiry records
  • Services Australia, to administer Child Care Subsidy
  • The NSW Department of Education and other regulators, when the law requires it
  • Medical and emergency services, if your child needs urgent care
  • Google and Meta, as the providers of our website analytics, advertising and social media pages
  • our IT and website providers, who help us run our systems

Some of these providers, such as Google and Meta, may store information outside Australia. We use providers with recognised privacy and security practices.

Facebook and Instagram lead forms

If you fill in a form in one of our Facebook or Instagram ads, Meta passes the details you enter to us. We use them only to contact you about your enquiry and a tour of our centre. Meta's own privacy policy also applies to your use of Facebook and Instagram.

Cookies and your choices

You can block or delete cookies in your browser settings. You can also opt out of Google Analytics with Google's browser add-on, and manage ad personalisation in your Google and Meta account settings. The website still works without cookies.

How do we keep information safe?

We store records in secure systems with restricted access. We keep enrolment and attendance records for as long as the law requires, then destroy them securely.

Can I see or correct my information?

Yes. You can ask to see the personal information we hold about you or your child, or ask us to correct it, by contacting us using the details below. We'll respond within a reasonable time. In some cases the law may limit what we can provide, and if so we'll explain why.

Questions and complaints

If you have a question or a concern about privacy, please contact our Nominated Supervisor:

  • Phone: 0490 315 349
  • Email: [email protected]
  • In person or by post: 102 Metella Rd, Toongabbie NSW 2146

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page. You can also read about our centre on our homepage or book a tour.

Last updated 14 November 2026.